Help Center

Engage Max supports publishing, scheduling, analytics, and engagement across Facebook, Instagram, X (Twitter), and LinkedIn Company Pages. Whether you are an individual creator, growing business, or agency managing multi-tenant workspaces, all platforms are natively supported.

Navigate to settings (top right profile menu) and select Connected Accounts. Click "Connect" next to the social network you want to add, and follow the secure OAuth authentication flow to authorize Engage Max.

Engage Max supports two Instagram connection flows: (1) Direct Instagram Standalone Business Login: connect your Instagram Professional/Business account directly using your Instagram credentials without needing a Facebook Page link. (2) Facebook-Linked Instagram: connect via your Facebook Page settings under Linked Accounts.

Engage Max uses a usage-based credit tariff. Publishing a post costs 2 credits per target platform. Syncing metrics or interactions costs 3 credits for a global workspace refresh. You can also top up anytime: 100 credits for $5, or 500 credits for $25. No credits are charged for saving drafts or editing scheduled posts. You receive a monthly allowance based on your plan.

Facebook interactions and comment notifications arrive instantly in real-time. For Instagram and X (Twitter), you can update your interactions manually at any time using the "Sync" button on the Engage dashboard.

The Free Starter Plan includes standard post scheduling, a visual content calendar, social engagement tracking, basic analytics, and a monthly credit allowance for individual creators. Advanced features, team collaboration, and priority support will be available under our planned Pro and Agency tiers.

Engage Max supports B2B multi-tenant architecture. Agencies can create isolated organizations (workspaces) for each client. Each workspace has its own Social Accounts, Users, and Roles (RBAC). Data and databases are strictly scoped per tenant.

When a post is scheduled, it can be sent to a "Pending Review" state. Clients or Managers can approve, reject, or comment on the post via a secure portal link before it gets published.

Navigate to the Posts view, click "New Post", select your platforms, compose your content, and click the calendar icon to choose a scheduled date and time. The post enters your publishing queue automatically.

Yes. In the post composer, select all the platforms you want (Facebook, Instagram, X, LinkedIn) in a single action. One post, all platforms, one click.

Failed posts are flagged in your Posts view with a red status badge. You will receive an in-app notification. Common causes: expired platform token (re-connect the account in Settings) or insufficient credits.

Yes. Open the post in the Content Calendar or Posts list, click Edit, make your changes, and save. You can also delete it entirely from the same view.

There is no hard limit. You can plan content weeks or months ahead. Use the Content Calendar to visualize your entire schedule across all platforms.

Each platform you publish to costs 2 credits per post. For example, scheduling a single post to Facebook and Instagram uses 4 credits total. Credits refill monthly based on your plan.